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EU regulation no. 1177/2010 Passenger rights
This Regulation establishes rules for sea and inland waterway transport as regards the following:
1. on-discrimination between passengers with regard to transport conditions offered by carriers;
2. non-discrimination and assistance for disabled persons and persons with reduced mobility;
3. the rights of passengers in cases of cancellation or delay;
4. minimum information to be provided to passengers;
5. the handling of complaints.
Regulation is effective as from 18.12.2012.