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EU regulation no. 1177/2010 Passenger rights

This Regulation establishes rules for sea and inland waterway transport as regards the following:

1. on-discrimination between passengers with regard to transport conditions offered by carriers;

2. non-discrimination and assistance for disabled persons and persons with reduced mobility;

3. the rights of passengers in cases of cancellation or delay;

4. minimum information to be provided to passengers;

5. the handling of complaints.

Regulation is effective as from 18.12.2012.

Summary of provisions concerning the rights of passengers when travelling by sea and inland waterway (PDF)

EU regulation No 1177/2010 concerning the rights of passengers when travelling by sea and inland waterway