FAQ

Check-in

There are four ways to check-in for your trip: online, via the Tallink Silja Line App, at a self-service kiosk in the terminal, or at the terminal service desk. Note: check-in at the terminal service desk incurs a fee of 5 € per person.

For check-in, you will need the reservation and security number from your booking confirmation.

• Online check-in: available 24 hours before departure.
• Terminal check-in: available on the day of departure during the terminal’s opening hours. We recommend arriving at the terminal 30 minutes to 1 hour before departure.

Passenger registration closes 30 minutes before the ship’s departure. Late arrivals will not be registered and will need to purchase a new ticket.

Exemption:

• For Åland, registration for passengers with cars closes 1.5 hours before departure.
• For Paldiski and Kapellskär ports, registration closes 3 hours before departure.

Group check-in: Group leader should check in the group no later than 1 hour before departure.

Boarding closes 20 minutes before departure. Tickets for late arrivals are no longer valid, and refunds will not be issued for unused tickets or coupons.

• Please note: From 1 February 2021, a 5 EUR fee per person will apply when check-in is done at the terminal service desk.

• Online check-in
• Vehicle check-in
• Self-service kiosks
• Other activities available at the self-service kiosk:
• Boarding process
• Boarding pass information
• Boarding times for passengers without vehicles
• Important tips
• Group check-in
• Instructions for bus drivers
• Boarding for bus passengers