FAQ Diese Seite ist derzeit leider nur auf Englisch verfügbar. Contacts Customer service Ticket reservations and information Phone: +372 640 9808 Email: booking@tallink.ee Opening hours: Monday–Friday: 09:00–18:00 Saturday–Sunday: 10:00–14:00 24.12. 09:00–15:00 31.12. 09:00–15:00 Web chat: Available Mon–Fri 09:00–18:00 24-26.12., 01.01. closed 31.12. 09:00–15:00 Please note: Tallink Silja Line records calls for training and development purposes. Group reservations (10+ passengers) Tel: +372 612 8668 Email: grupid@tallink.ee Opening hours: Monday–Friday: 09:00–16:30 Business client agreements Email: b2b@tallink.ee Opening Hours: Monday–Friday: 09:00–16:30 Corporate customer bookings Phone: +372 640 9999 Email: corporate@tallink.ee Opening hours: Monday–Friday: 09:00–18:00 Saturday–Sunday: 10:00–14:00 Request an offer Feedback & complaints Feedback form: Submit Feedback Sales office Location: Lasnamäe Centrum, Mustakivi 13, 13912 Tallinn Opening hours: Monday–Friday: 10:00–20:00 24.12.2024 10:00–17:00 25.12.2024 Closed 26.12.2024 10:00–19:00 31.12.2024 10:00–19:00 01.01.2025 Closed Cargo transport Business partnerships Partnership inquiries (cooperation proposals and marketing project): turundus@tallink.ee Tallink Hotels business client agreements Tallink Takso business client agreements AS Tallink Grupp Address: Sadama 5, 10111 Tallinn Phone: +372 640 9800 Fax: +372 640 9810 Email: info@tallink.ee Office hours: Monday–Thursday: 08:00–16:30 Friday: 08:00–15:00 Media relations Contact: Katri Link, Communications Manager Email: katri.link@tallink.ee Legal contacts and bank accounts Company name: AS Tallink Grupp Address: Sadama 5, 10111 Tallinn Registration code: 10238429 VAT number: EE100220641 Bank details SEB Bank: IBAN: EE281010002031840007 SWIFT: EEUHEE2X Swedbank: IBAN: EE362200221015161182 SWIFT: HABAEE2X E-service ID: TE23310238429 Please note: When making a bank transfer, the invoice reference number must be included. Customer service Ticket reservations and information Phone: +358 1080 4133 (€0.0835/call + €0.167/min) Email: myyntipalvelu@tallinksilja.com (service fee 5 €/booking) Opening hours: Monday–Friday: 09:00–18:00 Saturday–Sunday: 10:00–14:00 24.12. 09:00–15:00 31.12. 09:00–15:00 Web chat: Available Mon-Fri: 09:00-17:45 06.12., 24-26.12., 01.01., 06.01. closed 31.12. 09:00–15:00 Booking change Phone: +358 9887 53121 Opening hours: Monday–Friday: 09:00–18:00 Saturday–Sunday: 10:00–14:00 06.12., 24-26.12., 01.01., 06.01. closed 31.12. 09:00–15:00 Please note: Tallink Silja Line records calls for training and development purposes. Club One loyal customer Phone: +358 10 804 122 Group reservations (10+ passengers) Phone: +358 10 804 123 Request an offer Business client agreements Phone: +358 10 804 129 Opening hours: Monday–Friday: 09:00–15:00 Saturday–Sunday: Closed 06.12., 24-26.12., 01.01., 06.01. closed 31.12. 09:00–15:00 Corporate customer bookings (meetings, events, groups) Phone: +358 10 804 123 Opening hours: Monday–Friday: 09:00–15:00 Saturday–Sunday: Closed 06.12., 24-26.12., 01.01., 06.01. closed 31.12. 09:00–15:00 Feedback & complaints Feedback form: Submit Feedback Sales office Marienhamn ticket office Address: Västra hamnen, 22100 Mariehamn Phone: +358 20 388 288 Opening hours: Monday–Friday: 09:00–17:00 Helsinki West Terminal 2 (Länsiterminaali 2) ticket office Opening hours: Monday–Friday, Sunday: 06:15–22:15 Saturday: 06:15 – 19:15 Please note: There is no travel sales or customer service at Olympia Terminal (Olympiaterminaali). Cargo transport Tallink Silja OY Head Office in Helsinki Address: Itämerenkatu 11-13, 00180 Helsinki No customer service on this address. Legal contacts and bank accounts Company name: Tallink Silja OY Address: Tallink Silja Oy, PL 100, 00181 Helsinki Registration code: 0114296-7 VAT number: FI01142967 Bank details Nordea: IBAN: FI8423331800002810 SWIFT: NDEAFIHH OP Bank: IBAN: FI9150000120482871 SWIFT: OKOYFIHH Danske Bank: IBAN: FI4280001501176276 SWIFT: DABAFIHH E-service ID: TE003701142967 Customer service Ticket reservations and information Phone: +46 (0)8-22 21 40 Email: info.sweden@tallinksilja.com Opening hours: Monday–Friday: 09:00–17:00 Saturday: 10:00–15:00 Sunday: Closed 24.12. 10:00–16:00 31.12. 10:00–16:00 Web support Phone: +46 (0)8-666 33 70 Opening hours: Monday–Friday: 09:00–18:00 Saturday–Sunday: 09:00–15:00 Opening hours from 02.01.2025 Monday–Friday: 09:00–17:00 Saturday–Sunday: 10:00–15:00 24.12. 10:00–15:00 25.12. 10:00–15:00 26.12. 10:00–15:00 01.01. 10:00–15:00 06.01. 10:00–15:00 Please note: Tallink Silja Line records calls for training and development purposes. Booking through customer service costs 72 SEK per booking. Group and conference bookings Phone: +46 (0)8-22 08 30 Corporate groups: business@tallinksilja.com General groups: groups@tallinksilja.com Travel partners: partner@tallinksilja.com Opening hours: Monday–Friday: 09:00–17:00 24.12. Closed 25.12. Closed 26.12. Closed 01.01. Closed 06.01. Closed Request an offer Special cruises customer service Phone: +46 (0)8-666 33 33 Email: info.sweden@tallinksilja.com Opening hours: Monday–Friday: 09:00–18:00 Saturday–Sunday: 09:00–15:00 Opening hours from 02.01.2025 Monday–Friday: 09:00–17:00 Saturday–Sunday: 10:00–15:00 24.12. 10:00–15:00 25.12. 10:00–15:00 26.12. 10:00–15:00 01.01. 10:00–15:00 06.01. 10:00–15:00 Feedback & complaints Feedback form: Submit Feedback Sales office Stockholm Värtahamnen ticket office Address: Hamnpirsvägen 10, 11574 Stockholm Opening hours: Monday, Thursday – Sunday: 05.45–17.30 Tuesday: 09.00–19.00 Wednesday: 09.00-17.30 Cargo transport Business partnerships Partnership inquiries Email: samarbeten@tallinksilja.com Tallink Silja AB Head Office in Stockholm Phone: +46 (0)8-666 33 00 Address: Postal: Box 27295, 102 53 Stockholm Visiting address: Hamnpirsvägen 10, 115 41 Stockholm Organisation number: 556342-6138 Office hours: Monday–Friday: 09:00–14:30 (Lunch break 12:00–13:00) Weekends and public holidays: Closed Media relations Contact: Ebba Karlsson Phone: +46 70-227 49 69 Email: ebba.karlsson@tallinksilja.com Whistleblowing Tallink Silja AB has a zero-tolerance policy towards corruption, misconduct, legal violations, discrimination, and harassment. You can report any concerns or suspicions regarding misconduct through our whistleblowing channel. Learn more about Whistleblowing Customer service Ticket reservations and information Phone: +371 670 997 00 Email: booking@tallink.lv Opening hours: Monday – Friday: 10:00–15:00 Saturday – Sunday: Closed Closed on Latvian national holidays. 23.12.–26.12. Closed 30.12.2024.–01.01.2025 Closed Please note: Tallink Silja Line records calls for training and development purposes. Group reservations (10+ passengers) Phone: +371 67099710 Email: groups@tallink.lv Opening hours: Monday–Friday: 10:00–15:00 23.12.–26.12. Closed 30.12.2024.–01.01.2025 Closed Business client agreements Phone: +371 67099700 Email: corporate@tallink.lv Opening hours: Monday – Friday: 10:00–15:00 Saturday – Sunday: Closed Closed on Latvian national holidays. Corporate customer bookings Phone: +371 67099700 Email: corporate@tallink.lv Opening hours: Monday – Friday: 10:00–15:00 Saturday – Sunday: Closed Closed on Latvian national holidays. 23.12.–26.12. Closed 30.12.2024.–01.01.2025 Closed Request an offer Feedback & complaints Feedback form: Submit Feedback AS Tallink Grupp Address: Sadama 5, 10111 Tallinn Phone: +372 640 9800 Fax: +372 640 9810 Email: info@tallink.ee Office hours: Monday–Thursday: 08:00–16:30 Friday: 08:00–15:00 Bank details AS Tallink Latvija Registration number: LV40003781531 Swedbank: LV60HABA0551017334195 SEB Bank: LV92UNLA0050007760941 IBAN: EE362200221015161182 Media relations Contact: Katri Link, Communications Manager Phone: +372 611 8320 Email: katri.link@tallink.ee Customer service Ticket reservations and information Phone: +49 (0) 40 547 541 222 Email: international.Sales@tallinksilja.com Opening hours: Monday – Friday: 07:30 – 16:00 Saturday – Sunday: Closed 24-25.12., 01.01. closed Please note: Tallink Silja Line records calls for training and development purposes. Group & conference bookings Phone: +49 (0) 40 547 541 230 Email: international.agents@tallinksilja.com Feedback & complaints Feedback form: Submit Feedback Tallink Silja GmbH Address: Mattentwiete 6, D-20457 Hamburg Phone: 040/547 541-222 Email: international.sales@tallinksilja.com Registration: Amtsgericht Hamburg, HRB: 124899 Monday–Thursday: 08:00–16:30 VAT ID number: DE 135 083 793 Tallink Silja GmbH acts on behalf of and under the instruction of AS Tallink Grupp. For all services, Tallink Silja GmbH operates solely as a travel agent. Media relations Contact: Marina Selikowitsch, Media contact person in Germany, Austria, Switzerland Phone: +49 40 547 541 104 Email: marina.selikowitsch@tallinksilja.com Customer service Ticket reservations and information Phone: +49 (0) 40 547 541 222 Email: international.sales@tallinksilja.com Opening hours: Monday–Friday: 08:30 – 17:00 (Eastern European Time) 07:30 – 16:00 (Central European Time) 24-25.12., 01.01. closed Please note: Tallink Silja Line records calls for training and development purposes. Group & conference bookings Phone: +49 (0) 40 547 541 230 Email: international.agents@tallinksilja.com Feedback & complaints Feedback form: Submit Feedback Cargo Cargo transport Tallink Silja in Tallinn Address: Sadama 5, 10111 Tallinn Phone: +372 640 9800 Fax: +372 640 9810 Email: info@tallink.ee Office hours: Monday–Thursday: 08:00–16:30 Friday: 08:00–15:00 Media relations Contact: Katri Link, Communications Manager Phone: +372 611 8320 Email: katri.link@tallink.ee AS Tallink Duty Free Phone: +372 640 9813 Email: dutyfree@tallink.ee Procurement Contact: Koit Semjonov, Procurement Director Phone: +372 612 8216 Email: koit.semjonov@tallink.ee OÜ HT Meelelahutus Phone: +372 640 9980 Email: entertainment@tallink.ee OÜ HT Laevateenindus Phone: +372 640 9945 Email: laevateenindus@tallink.ee Estonia Human resources Phone: +372 640 9928 Email: personal@tallink.ee Sweden Recruitment Email: rekrytering.stockholm@tallinksilja.com Purchasing & IT IT Inquiries Email: it.stockholm@tallinksilja.com Invoice inquiries Customer invoices Email: invoice.scandinavia@tallinksilja.com Supplier invoices Email: Invoice.Sweden@tallinksilja.com