FAQ

Passenger rights

As a passenger travelling by sea and inland waterway, your rights are protected under Regulation (EU) No 1177/2010. This regulation applies to passengers:

• Embarking within the territory of an EU Member State
• Travelling between a port in a third country and an EU Member State
• On cruise ships departing from a port located within the EU

• Please note: Certain water transport services are exempt from this regulation. It does not prevent you from seeking compensation in court courts of Member States under national legislation for personal damages caused by cancellations or delays.

• Right to information
• Right to non-discriminatory contract terms
• Right to service and assistance
• Right to change of route or compensation
• Right to partial ticket reimbursement for delayed arrival at the final destination
• Lodging complaints
• Enforcement of passenger rights
• Exemptions