Feedback

Your feedback is important to us and helps us to improve our services.

If you are currently travelling, we kindly ask you to share your feedback directly with the ship or hotel information desk, so we can address any compliments or concerns promptly.

For feedback regarding an upcoming trip, please contact our customer service team. Opening hours and contact details can be found on our website.

For post-trip feedback, you can use the form below. Feedback is processed on weekdays in the order it is received. Please note that complaints and compensation claims under EU Regulation 1177/2010 should be submitted as soon as possible, but no later than two months after your trip.

Thank you for taking the time to share your thoughts with us!