Join Club One

Good to know

Here you will find important information and regulations regarding your sea journey.

Booking & changes

  • Passenger information required

    When making a reservation, passengers must provide:

    • Last name, first name
    • Gender
    • Date of birth (dd.mm.yyyy)
    • Nationality
    • Contact phone number
    • Email address (if possible)

    When booking a vehicle for passenger transport, the following details must be provided:

    • Vehicle registration number
    • Exact length and height of the vehicle, including measurements for any additional equipment (such as ski boxes, luggage racks, trailers).
    • Details of equipment installed on the roof or behind the vehicle, such as bicycles, luggage racks, etc.
    • If necessary, the customer must also provide the full weight of the vehicle when booking a vehicle ticket.
  • Booking deadlines
    • All Routes: Tickets can be purchased up to 30 minutes before departure at Tallink sales offices, contact centers, the Tallink website, and mobile app.
    • Åland departures: Tickets must be purchased up to 2 hours before the ship leaves the port of departure.
    • Paldiski or Kapellskär departures: Tickets must be purchased up to 1.5 hours before the ships´ departure. Terminal ticket sales are unavailable.
  • Dining reservations
    • For MyStar and Megastar: Buffet and table reservations can be made up to 45 minutes before departure.
    • For other ships (Baltic Queen, Victoria I, Silja Serenade, Silja Symphony, Baltic Princess): Dining reservations must be made up to 2 hours before departure.
  • Special requests
    • Children’s travel beds, pots, bed rails: Order at least 24 hours before departure.
    • Cabin surprises: Must be ordered at least 24 hours in advance.
    • Assistance services: Request at least 48 hours before departure for passengers with disabilities or reduced mobility.
  • Changing and cancelling reservations

    Changes to departure time, route, additional services, and passenger information can be made by the reservation’s contact person or any passenger listed in the reservation, provided identity is verified. Cancellations must go through Customer Service.

    Changes that can be made online include:

    • Changing the departure date and time
    • Updating passenger information
    • Adding or changing vehicle details
    • Adding or updating restaurant services

    Access changes via the link in the confirmation email, the “MY BOOKINGS” section on the front page, or through the Club One service.

  • Cancellation policy
  • Tallink Silja Line App
    • You can manage bookings, access tickets, and stay updated through the Tallink Silja Line app.
  • Payment and cancellation terms for special cruises

    1. Payment terms

    • Special cruises have different payment terms than usual and these terms will be communicated to the customer upon booking

    2. Change terms

    • When changing a trip between 20 and 14 days before departure, the passenger pays a €10 penalty, the difference in ticket price is not compensated, and if the changed ticket is more expensive than the original, the passenger pays the difference in price
    • If there are less than 14 days left until departure, it is no longer possible to make changes to the reservation

    3. Cancellation terms

    • When canceling a trip up to 28 days before departure, no penalty is applied
    • When canceling a trip between 27 and 14 days before departure, Tallink Silja Line will withhold 50% of the ticket price from the amount paid by the passenger and refund the remaining part of the ticket cost
    • If the trip is cancelled less than 14 days before departure, Tallink Silja Line will retain 100% of the ticket price from the amount paid by the passenger
    • Same cancellation conditions apply to individual travelers and groups, unless otherwise stated for a specific special cruise

    4. Exceptions

    • Different payment and cancellation terms than usual may apply to special cruises where third-party services (e.g. concert tickets) have been purchased
  • Cancellation due to non-payment
    • Tallink Silja Line reserves the right to cancel any unpaid trips past the due date.