Good to know

Here you will find important information and regulations regarding your sea journey.

Lost and found

If you discover that you’ve left a personal item on board the ship as soon as it arrives at the port, we recommend that you contact the Tallink Silja Line staff in the terminal immediately. If terminal staff are not available or you are no longer at the port, please reach out using the relevant contact details provided below to ensure your lost item is reported and located as quickly as possible.

  • Handling lost and found items

    All lost and found items from Tallink Silja Line vessels are delivered to Suomen Löytötavarapalvelu (Finnish Lost and Found Service) in Finland, except for items that are subject to import restrictions.

  • Routes and corresponding lost and found offices

    Helsinki-Tallinn, Helsinki-Stockholm, and Tallinn-Stockholm routes

    • MyStar, Megastar, Victoria I, Baltic Queen, Silja Serenade, Silja Symphony

    Items are sent to the Vantaa Lost and Found office:

    • Address: Porttikaari 7, 01200 Vantaa
    • Working hours: Mon–Fri 12:00–17:30
    • Contact: +358 600 41006
    • Mon-Fri 9-18: 1.94 EUR/call + 2.41 EUR/min
    • Other times: 1.94 EUR/call + 3.63 EUR/min
    More information

    Turku-Stockholm route

    • Baltic Princess

    Items are delivered to the Turku Lost and Found office:

    • Address: Viilarinkatu 5, 20320 Turku
    • Working hours: Mon–Fri 09:00–17:00, Sat 09:00-14:00
    • Contact: +358 600 03391
    • Mon-Fri 9-18: 1.94 EUR/call + 2.41 EUR/min
    • Other times: 1.94 EUR/call + 3.63 EUR/min
    More information
  • Documents (passports, ID cards, driving licences)
    • Baltic Queen, Victoria I, Megastar, MyStar: Delivered to the Estonian Police and Border Guard Board (Tel: +372 6123000) and then forwarded to the respective embassy in Estonia.
    • Silja Symphony: Delivered to the Helsinki Pasila police station (Tel: +358 29 5470011).
    • Silja Serenade: Delivered to the Vantaa Lost and Found office.
    • Baltic Princess: Delivered to the Turku Lost and Found office.
  • Lost items from hotels

    Please contact the specific hotel directly for assistance with lost items.

  • Additional information
    • Charges: Finland’s Lost & Found Service charges a fee for items returned to their owners.
    • Storage duration: Forgotten items are stored for a maximum of 1 month.
    • Liability: Tallink Silja Line is not responsible for forgotten items and does not compensate for any lost luggage.