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Check-in
There are four ways to check-in for your trip: online, via the Tallink Silja Line App, at a self-service kiosk in the terminal, or at the terminal service desk. Note: check-in at the terminal service desk incurs a fee of 5 € per person.
For check-in, you will need the reservation and security number from your booking confirmation.
- Online check-in: available 24 hours before departure.
- Terminal check-in: available on the day of departure during the terminal’s opening hours. We recommend arriving at the terminal 30 minutes to 1 hour before departure.
Passenger registration closes 30 minutes before the ship’s departure. Late arrivals will not be registered and will need to purchase a new ticket.
Exemption:
- For Åland, registration for passengers with cars closes 1.5 hours before departure.
- For Paldiski and Kapellskär ports, registration closes 1 hour before departure.
Group check-in: Group leader should check in the group no later than 1 hour before departure.
Boarding closes 20 minutes before departure. Tickets for late arrivals are no longer valid, and refunds will not be issued for unused tickets or coupons.
- Online check-in
Available for the following trips:
- Helsinki–Tallinn routes
- Roundtrip on the same day between Helsinki and Tallinn
- Tallink hotel trips
- Turku–Stockholm/Kapellskär routes (with deck seats)
- Turku–Åland Islands or Helsinki–Åland Islands routes (with deck seats)
For MyStar reservations with up to 1 cabin, check-in via the mobile app is available, including a digital cabin key (requires a Bluetooth connection).
Individual passengers (1-24 passengers) traveling on foot or with a vehicle can register tickets online or via a smart device. This applies to all vehicle categories that can be booked on the Tallink website (up to 2 vehicles per booking) for MyStar, Megastar, and Victoria I ships.
Check-in availability: Ticket registration opens 24 hours before departure and closes 30 minutes before departure. The contact person in the reservation will be notified about online check-in one day before departure (if the trip is booked more than two days in advance).
Check-in at the terminal is required for reservations that include cabins, non-Tallink hotels, additional services beyond meals, or unpaid reservations.
- Vehicle check-in
Passengers traveling with vehicles must check-in at the car check-in using their ticket, travel document, and vehicle registration certificate.
- Vehicle dimensions: During check-in, the vehicle’s length and height will be measured. If your vehicle exceeds the reserved dimensions, you will be required to pay the price difference, provided there is space on the car deck.
- Check-in opens: 1.5 hours before departure at the terminal and 24 hours before departure online or in the app.
- Bicycles: Access the ship through the vehicle check-in gates via a designated lane for cyclists. It is recommended to bring a bike lock and follow staff instructions.
When the ship arrives at its destination, the vehicle must leave the ship immediately (even at night).
Maximum height of vehicles:
- Olympia terminal: 3.5 m
- West terminal: Lane No. 11 allows a maximum height of 4 m, while other lanes have a limit of 3 m. If Lane No. 11 is closed, passengers can walk to the terminal for check-in and board the ship through the staff gate.
Priority car check-in: Uses the business class lane. A special tag will be issued for the mirror during check-in. Arrive at least 1 hour before departure to ensure priority service.
Business Lounge passenger cars are parked to ensure priority exit. Club One gold members are not guaranteed priority exit.
- Self-service kiosks
Self-service kiosks are available in all terminals, offering an easy and quick way to check in.
- Eligibility:Individual passengers (1-24 passengers) traveling without a vehicle can check in using the self-service kiosk.
- Check-in time:Self-service check-in is available on the same day of departure from the terminal where the ship departs.Registration opens at 06:00 and closes 30 minutes before departure.
- Partial check-in:Check-in can be done for some passengers within a booking. For example, one passenger can check in while the other passengers in the same reservation can check in later.
- Restrictions:Check-in is not possible if only minor children are included in the reservation.
- Other activities available at the self-service kiosk:
- Update passenger information:Missing passenger data can be added at the kiosk.
- Payment:You can pay for a reservation for trips departing on the same day. Accepted payment cards include Mastercard, Maestro, VISA, and VISA Electron.
- Ticket purchase:Passengers can buy tickets for the Tallinn-Helsinki line on Megastar and MyStar from kiosks in D-terminal and Länsiterminal T2. Up to 5 passengers can be included, with at least one adult.Shuttle ship tickets (round-trip, day-trip, and one-way without additional services) can be purchased up to 2 weeks in advance and at least 30 minutes before departure.
- Club One login:You can log in using your Club One account at the self-service kiosk.
- Boarding process
- Boarding pass requirement: Passengers must present their boarding passes when boarding the ship.
- Boarding deadline: Boarding closes 20 minutes before the scheduled departure. Passengers who arrive late will not be permitted to board and must purchase a new ticket.
- Travel documents: Ensure that you have your travel document (ID card or passport, including a visa if required) readily available for inspection upon request. On most ships, the boarding pass also serves as the cabin key.
- Boarding pass information
- Receiving your boarding pass: Boarding passes are issued during the check-in process and must be kept for the entire duration of the trip. Ship crew members have the right to check both the boarding pass and travel documents throughout the journey.
- Accuracy check: Ensure that you have received boarding passes and any coupons for all passengers in your booking. Verify that all information on the boarding passes is correct. Any necessary corrections can be made at the staffed check-in desk.
- Name match: The name on the boarding pass must match the name on the travel document. Boarding passes are valid only for the specified date and time.
- Lost boarding passes: Tallink Silja Line does not replace lost boarding passes, so make sure to keep your pass safe.
- Mobile boarding pass: If you are using a mobile boarding pass, open it ahead of time to avoid connectivity issues at the port. You can also print the boarding passes if you registered the tickets online.
- Buffet restaurant: If you have purchased a meal at a buffet restaurant, show your boarding pass to enter.
- Cabin key: The boarding pass also functions as a cabin key and may be loaded with pre-purchased services like meal vouchers.
- Boarding times for passengers without vehicles
Route & ship Departure City Boarding Time Tallinn–Helsinki
MyStar, MegastarTallinn
Boarding starts approx. 45 minutes before departure and closes 20 minutes before departure
Helsinki
Boarding starts approx. 40 minutes before departure and closes 20 minutes before departure
Tallinn–Stockholm
Baltic QueenTallinn
Boarding: 16:15–17:40
Cruise passengers may go ashore between 10:45–17:40Stockholm
Boarding: 16:00–17:10
Cruise passengers may go ashore between 10:30–17:10Helsinki–Stockholm
Silja Serenade, Silja SymphonyHelsinki
Boarding: 15:30–16:40
Commodore & Suite passengers may board from 15:00Stockholm
Boarding: 15:15–16:25
Commodore & Suite passengers may board from 15:00Turku–Stockholm
Baltic PrincessTurku
Boarding starts 15 minutes before departure (Wednesdays 2 hours prior).
Suite passengers board 5 minutes earlier.Stockholm
Boarding starts approx. 30 minutes before departure
Note: No shore access for 23-hour cruise passengers - Important tips
- Handling of boarding passes: Keep the boarding pass away from mobile phones or other magnetic objects, as this may demagnetize the pass and render it unusable. It may also stop working if folded, exposed to moisture, or damaged.
- Accepted formats: Both paper copies (A4) and mobile tickets are accepted for boarding.
- Security procedures: Security checks are performed in coordination with the Police and Border Guard Board and customs officials based on relevant security plans.
- Car tickets: If you’ve checked in online, your car ticket is linked to your boarding pass, and there is no need for a separate car ticket.
- Group check-in
Group check-in procedures may differ depending on the terminal. In most cases, groups have a dedicated check-in counter where the group leader can pick up the group’s boarding passes and any additional services by presenting an ID.
Exceptions
Please note that there is no separate group check-in counter at Terminal D in Tallinn, Mariehamn, or Långnäs. In these terminals, group leaders can check in at the regular counters.
- Instructions for bus drivers
1. Collecting tickets
Bus drivers must collect their tickets inside the terminal rather than at the vehicle check-in. This can either be done by:
- Parking the bus in front of the terminal (where allowed) and entering the terminal to obtain the bus and coach driver’s ticket, or
- The group leader can collect the bus driver’s boarding pass from check-in and hand it to the driver (in this case, the group leader will need the bus driver’s ID or documentation).
2. Group check-in desk
- If the terminal has a dedicated group check-in desk, tickets can be collected there.
- If not, the group leader can approach any available check-in counter.
- Boarding for bus passengers
- Boarding Procedure
All bus passengers must board the ship on foot. It is prohibited for passengers to remain on the bus during the embarkation/disembarkation process. Bus drivers should drop passengers off in front of the terminal, where they can proceed to board on foot. - Parking and ticket collection
In front of each terminal, there are short-term parking spots for buses, allowing the bus driver to park, drop passengers off, and collect tickets. Once the tickets are collected, the driver should proceed to the car check-in area via the cargo/bus lane to board the ship with the vehicle.